When a connection stops working

Chiffchaff depends on a few connections: your Google Business Profile, your Facebook Page if you've connected it, and once texting is on, your texting registration with the phone carriers. We check them regularly (Google every hour, Facebook once a day), so if one stops working you hear it from us, not from a customer.

Where you see it

• Your dashboard has a line under the greeting. It says All connections healthy, or names what's wrong with a link to fix it.
• Your daily digest ends with the same line. If a connection is broken, the digest goes out even on a day with nothing else to report.
• An email goes to every owner and manager as soon as we find a connection broken, with a button that takes you to the fix. You get one email each time a connection stops working, not one every hour. These emails can't be turned off, since something needs fixing.

Google needs you to reconnect

This usually happens after a Google password change, or when someone removes Chiffchaff's access in their Google account. Click Reconnect Google on the dashboard or in the email, then sign in with the Google account that manages your listing. It takes about a minute and nothing is lost. See Connect your Google Business Profile.

Facebook needs you to reconnect

This usually happens after a Facebook password change, when someone loses their role on your Page, or when Chiffchaff is removed in Facebook's settings. Click Reconnect Facebook on the dashboard or in the email. It opens Settings → Integrations, where you sign in to Facebook again and tick your Pages. Nothing is lost. See Connect your Facebook page.

Texting stopped working

While your texting registration is in review, the dashboard says all connections are healthy and that the registration is still in review. If the carriers turn it down, we email you what to fix (see Register for texting). If they suspend texting later, review requests can't go out by text until it's sorted. Email requests still go out. The email's Fix texting button opens Settings → Review requests. Reply to the email, or email support@getblythe.com, and we'll sort it out with the carriers.

Problems on our side

Some connections are ours to look after, like the email service we send your review requests through. We check those every hour too, and fix them without you having to do anything. While one is down, your dashboard and daily digest say so if it affects you, for example Email requests may be delayed on our side while we fix a problem. Nothing for you to do. The note goes away once it's fixed.

Our status page shows any problem on our side, and the last 30 days. It stays up even when the app is down. If something seems wrong and your dashboard says all connections are healthy, check it first, then reply to any Chiffchaff email, ask in Need help? if you have it, or email support@getblythe.com.