Approve replies from the alert

When a new review comes in, owners and managers with Email me about new reviews on get an email with the review and a suggested reply. For many reviews you can approve that reply right from the email.

Approve a reply

1. In the new-review email, click Approve or open the reply.
2. Check the reply on the page that opens. It posts on Google as soon as you approve.
3. Click Approve and post. To change the words first, click Open in Chiffchaff instead.

When you'll get an approve button

Approve buttons are only for Google reviews of 3 stars or more. These always open in the app instead, so you can read them properly:

• 1 and 2 star reviews.
• Reviews about something sensitive, whatever the stars: health or safety (such as food poisoning, an injury or an allergy), a refund or money back, damage, a complaint about your staff, a legal claim, or discrimination. The email says why.
• Reviews flagged as possibly breaking Google's rules.
• Drafts that didn't pass the reply rules.

How the links stay safe

• Each link works once, only for you, and for 72 hours.
• A link stops working if the reply is changed after the email was sent.
• Please don't forward these emails. Anyone with the link could use it.

Turn it off

In Settings → All settings → Notifications, each owner and manager can turn off Approve from the alert, or turn on Always ask me to sign in so the link opens the app instead.